Sureify Labs Technology Pvt Ltd jobs - Product Support Engineer

 

We are looking for a Product Support Engineer to provide support and monitoring for our critical production applications. Your primary responsibility will be to provide operational monitoring and initial response and triaging of all issues for applications. You will handle incoming support tickets and provide timely and effective communication to customers. You will also perform an initial investigation to resolve issues and escalate them in a timely manner. You may also act as a point of contact for customers in production and assist with onboarding, triaging, coordinating deployments with customers and internal Sureify teams. As Sureify grows we will need to bring in application engineers at different experience levels.

Responsibilities

• Troubleshooting and solving technical issues and defects

• On-call rotation for monitoring and resolving alerts and production issues

• As a 24x7 function, the support team requires engineers to work in rotational shifts

• Handles incoming tickets, provide timely updates to ensure best customer experience

• Continuously develop technical skills in supporting Sureify products and services

• Proactively look for opportunities to address technical or process gaps

• Point of contact for a group of customers taking the lead on production onboarding, triaging issues, coordinating deployment and other production activities for the customer applications.

• Expected to do some technical code debugging and troubleshooting. Develop full debugging/ code fixing skills in the Sureify platform over time as they grow in the company.

• The role requires talking to customers over the phone/zoom. Inviting other members for the call. Taking notes diligently.

Requirements

•  Knowledge in PHP / Go with SQL / Python / Java is good to have.
  

• Strong written and oral communication skills

• A flexible, can-do attitude with a willingness to compromise and aptitude for learning

• Problem solving skills and knowledge in basic troubleshooting of web applications.

• Nice to have some exposure to a combination of technologies such as LAMP, AWS, REST, iOS, Android, React or other UI frameworks and databases.

Benefits

Here is a glimpse of some of the benefits we offer:

• Competitive Salary

• Medical insurance & Accidental insurance to keep you and your family healthy.

• Possibility to travel around the world for seminars and learning on the latest technologies in the industry.

• Great team to work with exposure to the best technologies in the industry.

  

More information about this Product Support Engineer Job

Please go through the below FAQs to get all answers related to the given Product Support Engineer job

1. What are the job requirements to apply for this Product Support Engineer job position?
   
   • Ans: A candidate must have a minimum of fresher as an Product Support Engineer
   
   
2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following:  BCA, BE/B.Tech, MCA, MS, MSc
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Product Support Engineer is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Product Support Engineer position?
   
   • Ans: There are immediate 1 job openings for Product Support Engineer in our Organisation.
   
   
6. Who is eligible to apply for this Product Support Engineer job?
   
   • Ans: The mentioned job is open to both Male and Female candidates.