Ipsr solutions ltd jobs - Product Support Engineer

Job Summary

- Good Communications Skills, Marketing skills & Sales skills

- Customer Orientation

- Willingness to travel to client sites (Colleges/ Universities) on demand

- Good Skills in Software installation, Support etc

Responsibilities and Duties

·         Determine need and coordinate all visits to client sites.

·         Demonstrating & presenting products.

·         Target oriented selling.

·         Communicate with and support ,development team in trouble shooting and analyzing issues related (this could include a ‘hands on’ approach)

·         Coordinate projects with special product requirements. Work with other teams to interpret customer specifications and ensure end product meets expectations

·         Lead efforts to determine root cause of problems and work with sales, customer service, developing team and field service to rectify and bring closure.

·         Prepare reports that show analysis of events, including data and relevant issues, closure of event, and recommendations to management.

Required Experience, Skills and Qualifications

Experience: 1+ years (Hands on experience in selling educational software product is an advantage)

Qualification: Degree/ Diploma with IT Background

Skills Required: Proficiency in Tamil / Kannada/ Hindi is a plus