Product Support Engineer

Ipsr solutions ltd
Experience : 1 to 4 Years
Education : ME/M.Tech, BCA, MCA, BE/B.Tech
Location : Kozhikode, Kottayam
Job Role : Engineer
Posted on 04 Jan 20
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Job DescriptionLast Date 29 Jan 20

Job Summary

- Good Communications Skills, Marketing skills & Sales skills

- Customer Orientation

- Willingness to travel to client sites (Colleges/ Universities) on demand

- Good Skills in Software installation, Support etc

 

Responsibilities and Duties

·         Determine need and coordinate all visits to client sites.

·         Demonstrating & presenting products.

·         Target oriented selling.

·         Communicate with and support ,development team in trouble shooting and analyzing issues related (this could include a ‘hands on’ approach)

·         Coordinate projects with special product requirements. Work with other teams to interpret customer specifications and ensure end product meets expectations

·         Lead efforts to determine root cause of problems and work with sales, customer service, developing team and field service to rectify and bring closure.

·         Prepare reports that show analysis of events, including data and relevant issues, closure of event, and recommendations to management.

 

 

Required Experience, Skills and Qualifications

Experience: 1+ years (Hands on experience in selling educational software product is an advantage)

Qualification: Degree/ Diploma with IT Background

Skills Required: Proficiency in Tamil / Kannada/ Hindi is a plus

Location: Kottayam / Calicut
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Incorporated in the year 1999, IPSR solutions ltd. is a complete IT service provider based at Kottayam, Kerala with branches at Trivandrum, Kochi, Kozhikode and Bangalore. We have also established a 100% subsidiary in the United Kingdom. We provide services for the entire spectrum of Information Technology ranging from training services to IT corporate consultancy.
A public limited company spanning 18 years of corporate excellence. Specialists in Software Development,  High End IT Training and Corporate Consultancy. Our IT services ranges from Custom Web Application Development, Open Source Package Implementation and Infrastructure Services which includes Analysis, Development, Deployment and Support.
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