Product Support Engineer / Tester jobs in Ahmedabad at Sapphire Software Solutions

Product Support Engineer / Tester

Eligibility: BCA, PGDCA, Any Graduate/diploma Holder

Experience: 0 to 1 years

Location: Ahmedabad

CTC: As per Industry standard

No. of vacancy: 5

Eligibility Criteria:

Candidate must have graduation with minimum 50%.
Must be ready to work in team.
Must have ability to work without guidance.

Primary Job Functions:

The support engineer has to provide telephonic/internet/physical support of the School Management software products used by our School clients across globe.
This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of School Management Software. Sometime he has to visit/travel client location also.
Has to do manual testing sometimes of the product as per company Requirement. For testing and support 2-3 months of training will be provided to candidate from company.
Has to provide guidance to clients on function, usage and operation of products.
Possess excellent level of product knowledge.
Serve as liaisons between Sapphire and the customer.
Convey customer feedback to development staff.
May perform per-sales technical support duties including assisting sales team with preparation of proposals and customer demos.

Required Skills:

Should have good computer basic and MS Office knowledge.
Should be a good listener and to really understand a customer problem or question and help them to solve out.
Excellent communication skills.
Most of your work will be on communication basis.
Excellent telephone mannerisms. support will be provided over the phone/Internet/physical
Strong problem-solving skills, ability to replicate, diagnose and resolve problems.
Strong verbal and written communication skills.
Works with developers to communicate issues and request changes or enhancements to software
Provide timely reports back to Project Management regarding progress on specific assignments
Must willing and able to travel.

Sapphire Software Solutions is an award-winning one-stop software solution provider and IT consulting company. We have deep client relationships spanning over 17 years with diversified 1470+ satisfied customers ranging from start-ups to large corporates. We operate globally with our wide sales and marketing network by offering flexible offshore software development services from our state-of-the-art development center.