Product Support Engineer / Tester

Sapphire Software Solutions
Experience : 0 to 1 Year
Education : Any Graduate, Diploma, BCA
Location : Ahmedabad
Job Role : Engineer
Posted on 13 Aug 19
Job DescriptionLast Date 12 Oct 19
Product Support Engineer / Tester

Eligibility: BCA, PGDCA, Any Graduate/diploma Holder

Experience: 0 to 1 years

Location: Ahmedabad

CTC: As per Industry standard

No. of vacancy: 5

Eligibility Criteria:
  • Candidate must have graduation with minimum 50%.
  • Must be ready to work in team.
  • Must have ability to work without guidance.

Primary Job Functions:
  • The support engineer has to provide telephonic/internet/physical support of the School Management software products used by our School clients across globe.
  • This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of School Management Software. Sometime he has to visit/travel client location also.
  • Has to do manual testing sometimes of the product as per company Requirement. For testing and support 2-3 months of training will be provided to candidate from company.
  • Has to provide guidance to clients on function, usage and operation of products.
  • Possess excellent level of product knowledge.
  • Serve as liaisons between Sapphire and the customer.
  • Convey customer feedback to development staff.
  • May perform per-sales technical support duties including assisting sales team with preparation of proposals and customer demos.

Required Skills:
  • Should have good computer basic and MS Office knowledge.
  • Should be a good listener and to really understand a customer problem or question and help them to solve out.
  • Excellent communication skills. 
  • Most of your work will be on communication basis.
  • Excellent telephone mannerisms. support will be provided over the phone/Internet/physical
  • Strong problem-solving skills, ability to replicate, diagnose and resolve problems.
  • Strong verbal and written communication skills.
  • Works with developers to communicate issues and request changes or enhancements to software
  • Provide timely reports back to Project Management regarding progress on specific assignments
  • Must willing and able to travel.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Sapphire Software Solutions is an award-winning one-stop software solution provider and IT consulting company. We have deep client relationships spanning over 17 years with diversified 1470+ satisfied customers ranging from start-ups to large corporates. We operate globally with our wide sales and marketing network by offering flexible offshore software development services from our state-of-the-art development center.