Logistixian Technologies Private Limited jobs - Product Support Specialist

Who you'll be working with:

• You will work closely with our Customer Success Team and Head of Product
• Our Customer Success team is responsible for end to end customer experience around planning, implementation, user onboarding and post onboarding support

What you'll do:

• Record, monitor and resolve customer support tickets and chats
• Help our customers realise tangible value / outcomes faster with our product
• Gather and prioritise feedback from customers from various channels (phone, email, chat, meetings). Provide a view of ground realities and help us identify risks at each account level.
• Co-own implementation planning, end-user training, data migration from legacy system and technical support for our finance and tax compliance modules
• Participate in constant improvement around processes for onboarding, adoption, and customer success.

You will be face of Shipments for our customers!

What makes a great profile for us:

• Former experience in Customer Support Operation
• Former experience in Product Led environment
• Bonus Point! Former experience in managing successful implementations of ERPs / complex SaaS workflows (especially with customer onboarding)
• Basic Knowledge of accounting systems like Tally/ERP Next

You are:

• Extremely Organised and Detail Oriented
• Calm under pressure and self motivated
• Collaborative
• Problem Solver
• Most importantly you are empathetic to customers!
• Excellent communication skills

Some Basic Requirements:

• You are Tech-Savvy and proficient in MS office applications, with moderate to advanced Excel skills
• Proficiency in Business English language (Spoken and Written)

Owning Knowledge has no pre-requisites and we welcome candidates with any form of formal educational background who match this profile!