Zycus is looking for professionals with 0-2 years experience in the Customer Service domain for the role of Product Technical Analyst (Trainee Product Technical Analyst in case of freshers).
Experience 0 – 2 years
Shifts US Shifts, Rotational, including Night Shift
Travel – No
Role And Responsibilities
Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
Participate and contribute to best practices (tools/process),knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
Evaluate and suggest innovative solutions and workarounds for customer requirements
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Strong written and verbal communication skills.
Engineering Graduate (B.E./B.Tech) in any stream
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Collaboration with various internal and external stakeholders
Ability to learn, execute and excel. Multitask and work with priorities
Should have knowledge of configurations Procurement Tool & aware of SDLC (Added advantage)
Understanding of Incident Management Tool & aware of basic ITIL concepts (Added advantage)
Shifts US Shifts, Rotational, including Night Shift (3 30pm-12 30am IST, 6pm-3am IST, 10pm-7am IST)
Five Reasons Why You Should Join Zycus
Cloud Product Company We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
A Market Leader Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
Move between Roles We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
Get a Global Exposure You get to work and deal with our global customers.
Create an Impact Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
Be a better candidate than others by watching these Job-related videos.
Zycus recruiting Product Technical Analyst Experienced(0 to 3 Years) candidates candidates nearby Mumbai,.Zycus vacancies for Product Technical Analyst is recruited through Written-test, Face to Face Interview etc. Zycus Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with BCA, BE/B.Tech, Other Course are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Mumbai, can apply for Product Technical Analyst position in Zycus. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Zycus recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Zycus and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Zycus and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Zycus and near your city and get a secured career.