Zycus jobs - Product Technical Analyst

Zycus is looking for professionals with 0-2 years experience in the Customer Service domain for the role of Product Technical Analyst (Trainee Product Technical Analyst in case of freshers).

Experience 0 – 2 years

Shifts US Shifts, Rotational, including Night Shift

Travel – No

Role And Responsibilities

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
• Participate and contribute to best practices (tools/process),knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
  
  

Requirements

• Strong written and verbal communication skills.
• Engineering Graduate (B.E./B.Tech) in any stream
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Collaboration with various internal and external stakeholders
• Ability to learn, execute and excel. Multitask and work with priorities
• Should have knowledge of configurations Procurement Tool & aware of SDLC (Added advantage)
• Understanding of Incident Management Tool & aware of basic ITIL concepts (Added advantage)
  

Shifts US Shifts, Rotational, including Night Shift (3 30pm-12 30am IST, 6pm-3am IST, 10pm-7am IST)

Benefits

Five Reasons Why You Should Join Zycus

• Cloud Product Company We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
• A Market Leader Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
• Move between Roles We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
• Get a Global Exposure You get to work and deal with our global customers.
• Create an Impact Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.