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Dayspring Technologies Pvt Ltd jobs - Product Technical Support

Product Technical Support

Dayspring Technologies Pvt Ltd
location
Bangalore
experience 0 to 3 Years
salary Salary not disclosed
qualification
BCA, MCA
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Posted: 1 Year ago
Views: 0
Applications: 0
Openings: 1

Job Description

Professional experience: 
• Excellent written & spoken English - Should be able to support customers through live-chat. Write concise and effective emails. Phone support to customers based in US/UK.  
• Experience in SQL – Professional experience in writing SQL queries & functions. Comfortable working with large data sets.  
• Excel & Google Sheets – Should be able to use advanced Excel or Google Sheets formulas. 
• Good typing speed – Reasonable typing speed to communicate with multiple customers.
• Analytical thinking – Able to understand the customer's point of view and suggest appropriate solution.

Job role & responsibilities:  
• Able to support customers based in US, Europe & Canada. 
• Rotational shift - 3-month day shift followed by 3-month night shift. 
• Person with integrity and ability to handle sensitive information.  
• Expected to communicate frequently with team members and manager.  
• Able to multitask and handle multiple customer requests at same time.  
• Suggest new features by understanding customer needs. 

Job Particulars

Role BPO / Customer care
EducationBCA, MCA
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id835626
Job Category Tech Support
Locality Address Banashankari
StateKarnataka
Country India

About Company

Dayspring Technologies Pvt Ltd
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