Production Support Analyst-MS

JPMorgan Chase & Co.
2 to 3 Years
Posted on 28 Jun 19
Job DescriptionLast Date 27 Aug 19
Production Support Analyst-MS

Req #: 190039761

Job Category: Technology

(Associate, Production support Analyst)

Basic Qualifications:
  • Minimum 3+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment.
  • Minimum 2+ years’ experience in a technical lead or support management role.
  • Minimum 3+ years’ experience with Tandem batch processing, including submitting jobs and validating data.
  • Two (2) to five (5) years’ experience in UNIX operating system functionality. UNIX administrative skills a plus
  • Two (2) to five (5) years knowledge mainframe and/or tandem platforms
  • One (1) to five (5) years’ experience using scheduler software such as Control-M, CA-7 and/or Netbatch.
  • Basic knowledge of networking technology
  • Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
  • Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.
  • Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.
  • Ability to interact with individuals on all organizational levels.
  • Establishes strong working relationships with team members and across functions.
  • Ability to communicate with technical and non-technical customers.
  • Able to work under pressure to resolve issues affecting the production services.   
  • Excellent analytical skills.

Preferred Skills:
  • Good project management skills.
  • Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint
  • Two (1) to five (5) years knowledge of relational databases 
  • One (1) to five (5) years using Unix scripting such as ksh and perl
  • Two (2) to five (5) years knowledge of mainframe and/or tandem platforms
  • One (1) to five (5) years’ experience with file transfer software such as SNDM & SFTP
  • Understanding of monitoring tools a plus.
  • Experience in Payment processing/Cards industry a plus.
 
Job Description:
  • As a Technical Operations Analyst, you will be responsible for Level 1 monitoring and support. 
  • You will serve as liaison between Operations and the support groups. 
  • Make recommendations for automation of repetitive tasks, creating business cases for Development groups to provide needed tools and enhancements. 
  • Document and train staff for future support.

Key Responsibilities:
  • Research issues escalated from Merchants, Operations internal system alerts, Help Desks, Support Groups and other departments.
  • Provides accurate problem identification, ticket documentation and customer/vendor dialogue
  • Documents small-to medium-scale projects and delivers presentations with minimal supervision
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues
  • Follow escalation policies and procedures
  • Perform Ad Hoc service requests and manual workflow activities.

Location: Bangalore East, KA, IN
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

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