Production Support Analyst-MS
Req #: 190039761
Job Category: Technology
(Associate, Production support Analyst)
Basic Qualifications:
- Minimum 3+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment.
- Minimum 2+ years’ experience in a technical lead or support management role.
- Minimum 3+ years’ experience with Tandem batch processing, including submitting jobs and validating data.
- Two (2) to five (5) years’ experience in UNIX operating system functionality. UNIX administrative skills a plus
- Two (2) to five (5) years knowledge mainframe and/or tandem platforms
- One (1) to five (5) years’ experience using scheduler software such as Control-M, CA-7 and/or Netbatch.
- Basic knowledge of networking technology
- Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
- Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.
- Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.
- Ability to interact with individuals on all organizational levels.
- Establishes strong working relationships with team members and across functions.
- Ability to communicate with technical and non-technical customers.
- Able to work under pressure to resolve issues affecting the production services.
- Excellent analytical skills.
Preferred Skills:
- Good project management skills.
- Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint
- Two (1) to five (5) years knowledge of relational databases
- One (1) to five (5) years using Unix scripting such as ksh and perl
- Two (2) to five (5) years knowledge of mainframe and/or tandem platforms
- One (1) to five (5) years’ experience with file transfer software such as SNDM & SFTP
- Understanding of monitoring tools a plus.
- Experience in Payment processing/Cards industry a plus.
Job Description:
- As a Technical Operations Analyst, you will be responsible for Level 1 monitoring and support.
- You will serve as liaison between Operations and the support groups.
- Make recommendations for automation of repetitive tasks, creating business cases for Development groups to provide needed tools and enhancements.
- Document and train staff for future support.
Key Responsibilities:
- Research issues escalated from Merchants, Operations internal system alerts, Help Desks, Support Groups and other departments.
- Provides accurate problem identification, ticket documentation and customer/vendor dialogue
- Documents small-to medium-scale projects and delivers presentations with minimal supervision
- Provides activity, progress and status reports to management and keeps management posted of any critical issues
- Follow escalation policies and procedures
- Perform Ad Hoc service requests and manual workflow activities.
Location: Bangalore East, KA, IN