Productivity Project Manager jobs in Pune at Snowflake

Ensure that Information Technology function strives to exceed customer expectations through effective process management of request pipeline.
Possess a solid understanding pipeline of requests inflow coming to all information technology functions including, but not limited to, business systems, end-user access and productivity, cloud infrastructure, corporate network, and information security.
Partner with IT leaders to strive for process and platform consistency in tracking service requests, incidents, changes, enhancements and defects.
Understand staff/resources that support each of the functions. Report on IT throughput of requests, resources, and details on available capacity or backlog for each of the workstreams.
Identify and categorize the demands into various categories such as enhancements, defects, features, etc.
Proficient in using the modules of ITBM such as agile, demand, project management.
Utilize the functional modules in ServiceNow to track changes, defects, incidents, service requests, and enhancement volumes for each of the workstreams.
Create dashboard views for customer reporting, IT effectiveness reporting and periodic reviews with the IT Leadership Team and the CIO.
Build scheduled and on-demand reports using ServiceNow and Sheets.
Integrate productivity and utilization metrics as provided by MSPs for Global Service Desk and Network Infrastructure operations.
Liaise with each of the business teams to identify opportunities for automation, service.
Champion the business analysis and the construct of the ServiceNow modules specifically to effect metrics reporting.
Partner with the IT Program Management office to integrate the efforts of the non-project portfolio with the projects portfolio.
Appreciate and report the distribution of IT resource cost between run the business and sell/grow the business.
Be savvy to work through the Matrixed Organization.

Requirements

Graduate degree in Computer Science, Engineering or equivalent work experience.
Master’s degree or equivalent experience. Financial and Budget Management Skills are nice to have.
At least 7 years of related experience with at least 2+ years in management reporting of business operations.
Excel with Excel, Presentation and Dashboard skills.
You are a super communicator.
Solid understanding of Service, Incident, Change, Enhancement and Project Lifecycles.
A significant match up of experience with the above-mentioned Job Responsibilities.
Awareness of business systems, cloud business, and experience with high technology organizations.

We’re looking for people who share our passion for ground-breaking technology and want to create a lasting future for you and Snowflake.

Are you up for the challenge?

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Snowflake

About Snowflake

Founded by industry experts and backed by strategic investors, our disruptive built-for-the-cloud architecture was designed to push the limitations of conventional data warehousing.

Our teams breed ambition, challenge ordinary thinking, push the pace of innovation, in-service of the exploding demand for accessible data.
Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions.

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