The Professional Services Engineer’s role is to deliver best-in class consulting and implementation services to Fortinet customers This job position requires deep technical expertise in Fortinet but also in third party security vendor products and solutions, excellent written and verbal and communication skills The work is mainly project driven, with a fair amount of international travel, and activities to be conducted inside and outside standard business hours
Responsibilities
The Professional Services Engineer responsibilities include but are not limited to:
Work closely with customers and Fortinet program managers to ensure a successful project delivery
Be part of project delivery teams for migrations projects where third party vendor products are being replaced with Fortinet solutions, or Fortinet estate being refreshed or upgraded
Participate to process improvement initiatives in the context of third party solutions migrations, and upgrades
Deliver timely and high quality services and deliverables during Professional Services engagements
Support the team or other team members for internal or customer projects
Write standard Fortinet deliverables, such as LLD, HLD, solution designs, test plans, method of procedures
Perform remote or onsite installation and configuration of equipment according to design specifications
Execute pre-defined acceptance test plans
Provide ad-hoc technical assistance or during cutovers or migrations windows
Maintain expert-level knowledge in all areas of Fortinet technology, including Fortinet best practices
Develop competitor product knowledge to support deployments in multi-vendor environments
Work closely with other Fortinet organizations (eg product engineering, TAC),to follow-up on customer’s technical requests (eg new features and enhancements, products issues)
Collaborate with other Professional Services teams within the EMEA region and outside
Support projects inside and outside standard business hours whenever required
3 Skills and Requirements
Background
8+ years of relevant experience of installation of network and security equipments
5+ years in a customer-facing role
Professional Services consultant, technical support, or sales engineering position background
Experience at working both independently and in a team-oriented collaborative environment
Soft Skills
Strong commitment and self-driven individual
Excellent customer communication and presentation skills
Ability to cooperate with a variety of sources, including upper management, clients, and other departments
Technical Skills
Knowledge and experience in Fortinet (NSE4 or above) and third party security vendor products and solutions
Solid scripting experience (preferably python) Programmer background would be a plus
Solid understanding of general security and networking principals and technologies such as:
Security Infrastructure
Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control
Networking and management: switching, routing, load balancing, network management, OSS
Administrator level working knowledge of Windows, UNIX or Linux
Advanced troubleshooting and problem solving skills
Competence in writing technical material: design documentation, operations guidelines, workshop material
Mobility
Ability to travel domestically and international as needed, within short notice
Education Bachelo's Degree in Computer Science, Software Engineering or related work related experience
