Profile for AA jobs in Pune at WIPRO

Profile for AA

Pune

Experience : 0-1 Years

Job Code : 50056

CRITICAL SKILLS REQUIRED:

Excellent spokenl & written Communication skills as per the 'GRADE A' mentioned below.
Inbound/Oubound voice skills required
Expert in using order entry, provisioning tools, CRM tools
Expert in using MS Excel, Internet and Intranet Resources
Highly self-motivated to achieve high standards in both quantity and quality
Ability to prioritise tasks appropriately and recognise when issues need escalation" CANDIDATE SPECIFICATION "

Skills and Experience:

Ability to work in a high-pressure team environment, reacting positively to change and adapting new processes quickly
Strong focus on delivering results in a team environment, working together to deliver the teams objectives
Min. 2 years of customer facing experience in service industry
Good technical ability and product knowledge for the work area
Appropriate system navigation skills and experience working in a Service environment GRADE A Maintains a high level of control in structure and vocabulary. Errors are mostly unnoticeable Competencies
Timely Decision Making : Define and resolve problems by optimizing systems. Crystallization of strategic choices
Customer Focus: The ability to service customer requirements while focusing on customer delight .
The ability to collaborate with internal customers to add value to business relationship
Taking Ownership: Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks
Functional Excellence: Identifies the problem by understanding its nature and its component parts and the relation between them. Generates timely and well developed solution to addresses the problem.
Able to apply solutions across varied problems using functional knowledge & logical conclusions. Learn and Use Knowledge for business Innovation.
Challenge measures/processes for operational excellence
Interpersonal Effectiveness: Communicates with other team members from diverse background in an effective manner.
Influences and motivates the team.
Creates an empowering climate.
Projects an inspiring presence collaborators by fostering a network of committed community."

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.