Profile for Trainer - B1 jobs in Hyderabad at WIPRO

Profile for Trainer - B1

Hyderabad

Experience : 1-2 Years

Job Code : 49844

Roles & Responsibilities:

A Trainer is responsible for New Hire communication training (Classroom Training). They also provide feedback & Coaching to agents on Communication and spoken English. Deliverables further includes conducting audit transactions for agents on the floor on a prescribed sheet defined by the client or TT.

Job Description:

Structure on-boarding training requirements, Pre Process, Process, customer Visits etc
Ensure all new employees go through the defined new hire learning path for their respective roles in the account
Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team
Support new hires during OJT and go-live - Manage/provide refresher and remedial training for existing employees
Maintain trainee data and information in the central repository to Ensure audit readiness
Generate training reports from time to time - provide feedback and coaching to analysts on the floor
Analyse training need for employees, single point of contact for the account for any training requirements - responsible for account level training metrics - responsible for adhering to training guidelines defined by the BU training Function - responsible to work with operations to bridge gaps during training - provide pro-active training intervention / guidance to leadership targeting metric / business impact"

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Bangalore

Gurgaon

Kolkata

Ahmedabad

Mumbai

Delhi

Chennai

Others Jobs in Bangalore

Rigger Jobs in Bangalore

Laboratory Assistant (Chemical Plant) Jobs in Bangalore

Lift Mechanic Jobs in Bangalore

Architectural Assistant Jobs in Bangalore