Program Manager/Customer Support Apps jobs in Hyderabad at Google

Program Manager, Customer Support Apps

Hyderabad

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience supporting global voice and data infrastructure deployments involving several IT teams and business units.
Experience with voice and data networking infrastructure elements including SIP, MPLS, and Load balancers.

Preferred qualifications:

Experience deploying MPLS interconnects with GRE tunneling and BGP routing.
Experience in Enterprise Contact Center systems or operations, including voice/IVR, video or chat support, routing and reporting.
Experience in vendor management, software and hardware evaluation, selection, deployment and system monitoring tools.
Creative with ability to take initiative, who possesses excellent business acumen, negotiation and project management skills.
Effective written and verbal communication skills and a data driven analytical approach towards solving complex challenges.

Responsibilities:

Support and maintain enterprise level contact center and voice systems that will be used to interact with advertisers, consumers and enterprises.
Coordinate new system deployments working with internal engineering operations teams such as Telecom, Network, Security, Hardware, and Data Center, and external suppliers such as software/hardware manufacturers, and telco/MPLS carriers.
Lead monitoring and troubleshooting of Google’s contact center voice systems and toll free numbers.
Develop and deliver presentations to provide internal training on contact center systems.
Oversee the creation of new processes and tools to support additional requirements on an ongoing basis.

At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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