Job Description Involved in pre-sales activities, responding RFP and RFI Preparing proposal documents, project scoping, budgeting, planning, resourcing for prospective customers Contribute in defining and executing the processes & methodologies at an organizational level Defining service standards and guidelines that serve as a benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation Effectively manage account level delivery and growth (starting from resource planning, work prioritization, stakeholder involvements etc) Lead project managers/Sr project managers and team members, foster their professional development and growth, and promote teamwork and cooperation Interact and maintain relationships with internal and external customers along with taking action to direct the analysis and provide solutions to complex problems Tracking project data for the department and presenting revenue; profitability analysis for Senior Management reviews Strategizing for transition of Projects and Knowledge from off-shore as well on-shore Desired Profile Proven track record of handling multiple projects/programs from eLearning industry At least 4 years of experience in managing Higher Ed clients Adaptable and flexible, able to rapidly assimilate new concepts, technologies, industries and cultures Expertise across Operations, Customer Service, Pre-Sales, Project Management, Service Delivery and People Management Exposure to international customers (US and Europe) Effective written and telephonic conversation skills in English
