IBM jobs - Program Manager

Program Manager

IBM
experience 4 Years
salary Salary not disclosed
qualification
Posted: 2 Months ago
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Job Description


Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
As People Management Professional, you are responsible for program management of Managed Server Services like Disaster Recovery. You will manage all Partners – internal and external partners.

If you thrive in a dynamic, reciprocal workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Responsibilities:

  • Develop strategies and operational plan for customers to standardize compliance-based service Offerings
  • Lead client implementation service delivery providing management and oversight of SIEM Implementation
  • Responsible for Revenue realization, Coach developers, testers to deliver high quality software. Closely work with and/or Lead a highly skilled engineering team to guide, help implement and deliver solutions on time
  • Partner closely with the product owners, business analyst to align product architecture with business needs.
  • Manage diverse requirements, negotiate, and effectively articulate rationale and vision behind technical decisions that support the business
  • Play trusted advisor to the program leadership to bring the right technical skills on the board.
  • Research, analyze and recommend solutions which meet business and technology needs
  • Partner with DevOps teams to operationalize the product deliveries
  • You should ensure responses and SLAs are met as per the scope of work.
  • Create business policies and operational guidelines when requested.
  • Resolve service and team/employee issues and set long term plans.
  • Work with your team providing coaching, mentoring and recognizing top performance of your team to management, allowing them to progress where possible towards their career goals and aspirations.
  • Manage and take ownership of escalated customer situations following defined management processes.
  • Communicate directly with customers regarding any issues or questions associated with your teams’ performance.
  • Responsible for providing direction to the employees, to positively promote the employees and help drive their career aspirations.
  • Recommend innovative ways to improve productivity and reduce costs.
  • Analyze data and perform a thorough Root Cause Analysis.
  • Take new actions within and across teams, to improve quality and share best practices.
  • Collaborate across multiple teams for process improvements and standardization.
  • Act as a catalyst to drive adherence to all aspects support delivery processes.
  • Administer IBM Human Resource processes in an effective and quality manner



Required Technical and Professional Expertise
  • Minimum 12+ years of experience in IT Industry.
  • Minimum 4+ years of People and Programme Management experience
  • Ability to communicate the organizational mission, vision, values, goals, performance management and action plans to assigned resources.
  • Proficient in management responsibility and delivery for the respective team, including adherence to all manager responsibilities associated with support delivery processes.
  • Expertise in client satisfaction, demonstrating the importance of client satisfaction in both words and actions.
  • Experience in development and implementation of business strategies in relation to your business unit.
  • Ability to drive and support the implementation of center-wide objectives.
  • Expertise in delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.



Preferred Technical and Professional Expertise
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications



About Business Unit
At Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.



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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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