Program Manager jobs in Bangalore at Khoros

ROLE

Weâre looking to add an Engineering Program Manager to our global Program Management team.

You will be responsible for identifying and leading organizational initiatives that impact the Khoros product roadmap delivery and quality.

You will work across multiple teams within Product, Support and Engineering and build engagement among our internal stakeholders.

Our team has a reputation of delivering value early and often, and we are looking to grow our team with a Program Manager who is service minded and skilled in stakeholder management.

WHAT YOUâLL DO?

Lead technical program management for engagements across global teams across different time zone (primarily Central Time)

Lead key organizational/engineering initiatives, partnering with key stakeholders across product management, engineering manager, architects and quality engineering leader.

Communicates, through multiple frameworks, to various levels of the organization to keep them updated on engineering initiatives and program status. Communicates status in a timely, effective, and efficient manner.

Build and maintain strong cross-functional relationships / alignment with partners across the business (e.g. Program Mgmt., Product Management, Development and Quality Engineering)

Setup and monitor delivery metrics and use data & metrics to drive key decisions

Highlight risks and issues and proactively work with stakeholders to resolve them

Demonstrate Change Management capabilities in key transformation and technology programs

WHAT WE ARE LOOKING FOR?

Overall 6-8 years of experience with 4+ years of program management experience in a SaaS product development environment

Demonstrated experience managing large Agile global programs and very good understanding of software engineering practices

Excellent global stakeholder management skills with ability to build relationships and collaborate across a variety of stakeholders

Demonstrated experience setting up, driving and monitoring key business metrics for projects and programs. these metrics.

Identify programs, corrective actions and continuous improvement opportunities based on quantitative and qualitative data.

Strong quantitative, analytical and problem solving skills.

Ability to seamlessly communicate to various levels of the organizations

Possesses strong verbal and written communication skills

Adept in project management and working in a distributed global engineering ecosystem.

Some background in hands-on development, Jira administration and/or building dashboards in BI tools will be a plus

WHAT WOULD ADD VALUE ?

Agile Certifications such as CSM, PSM will be highly desirable.

Good working knowledge of development tools such as Jira, Confluence, BI tools like Tableau, Domo, etc.

YOU BELIEVE

Servant Leadership is the key to successful change management, and you take pride in delivering value to the Engineering org.

Autonomy is awesome and technology will shape the future

WHY SHOULD YOU JOIN OUR TEAM ?

Awesome Culture

Performance Driven

Flexible Working hours

Great Benefits

Health, Dental & Visual insurance

Gym Allowance

Well stocked Pantry

Commute and leave allowance

Generous leave policy

Competitive Compensation

Among the best in industry

Annual bonus

Equal employment opportunity

Our employment practises

OUR VALUES

We earn trust through our actions and attitudes

We win and grow as one team

We listen learn and lead to help our customers succeed

About Khoros

Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.