Principal Global Services jobs - Program Manager

Position Title: Program Manager

Designation:Principal Consultant

Years Of Experience

15-17 years

Business Unit

IT

Location:

Pune

Role Description

The Program Manager role is responsible for managing a Program or a small portfolio in regards to Operations, Business/Domain, and Customer Management aspects.

This role will have ‘Leader of Leaders’ responsibilities and can also have the HR leadership responsibilities for the team members of the project/s or Scrum Team/s.

Key Responsibilities

People Management

Conduct appraisals and build development plans for team members

• Mentor team members to build application/system expertise in the relevant domains
• Ensure the operational stability for the team and provide inputs to Sr Delivery Manager/Program Manager for resource continuity and backup planning
  

Program Management

Delivery Management

• Manage Operations and deliveries as per committed scheduled timelines, SLA’s and Quality targets
• Manage programs that span different disciplines and diverse technologies and tools set
• Get a program level understanding of the tasks undertaken and execute on planning, execution, monitoring and controlling of the programs
• Status reporting, Metrics generation at BU level & analysis
• Establish and continually improve program/ project management and execution processes
  

Resource Management

• Human Capital Plan - Identification of required skills for the program based on BU strategy, forecasting the resource needs
• Identify hiring and training needs, plan & drive trainings for team
• Handling appraisal and feedback for the team
• Vendor Management and Remote Delivery Management based on program needs
  

Risk Management

• Ensure appropriate risk management processes and controls with respect to compliance with PFG standards and Indian Cyber Security Act
• Business continuity plans with respect to processes and people
  

Cost Management

• Forecast and budget adherence
• Unit Cost and Staff Welfare management
  

Contribution to Organizational Initiatives

• Understand BU level HLIs and Operational Plans. Participate in BU level initiatives.
• Understand Principal, Pune long term strategy and contribute towards the Principal, Pune level HLIs.
• Assist the senior leadership in the communication and Change Management.
• Education: Graduate – Bachelor’s degree (any stream)
• Skill set:
• Good Knowledge of Project Execution Methodologies - Waterfall, Iterative, Agile, SAFE
• Operations Management, Stakeholder Management, Thought Leadership
  

Other: Good inter personal skills, Excellent communication and time management skills, Ability to drive the results and ownership.

Primary Location

India

Schedule

Full-time

Job Posting

Apr 2, 2020, 12:21:15 AM