Primary Duty & Responsibilities
Functional/ Process KRAs: Develop, organize, manage, monitor & evaluate end to end SCM.
Performance KPIs, SCM-product rollouts and provide scalable technology solutions to key pain points in operations. Proactively lead data-driven Process Improvement projects, conduct RCAs and partner with relevant stakeholders for resolutions of inefficiencies/ problems/bottlenecks. Prioritize, plan and execute on new products/enhancements for SCM by collaborating with tech and product
People KRAs: Identify, develop & groom team of Process Champions with OJT & Certifications.
Reporting KRAs: Manage & maintain assigned operational metrics & business reports.
Coordinate with internal and external team to ensure timely and flawless execution of projects
Alignment of scope of the project with contributing stake holders and ensure the projects are delivered as per the scope and within the approved budget
Develop a detailed project plan and track progress of the project.
Manage changes to project scope, schedule and costs using appropriate verification techniques
Report and escalate to management as and when needed
Perform risk management to minimize project risks. Also, should be technically sound to handle on-call escalations and identify bugs in system
flow. Must have basic knowledge of platforms and technical knowledge (Back-end and UI)to debug issues in systems highlighted by operations team.