The Project Coordinator manages a portfolio of BSM Level 0/1 and Standard Training Projects with overall revenue of $200,000 to $500,000 per year, but may be higher depending on the individual s competencies. Overall project management duties include project creation, resource management, communication, project monitoring, time and expense approvals, and invoice requests. The Project Coordinator interacts with external users and internal Bentley groups which include Professional Services (both PMO and Practices),Bentley Institute, and Sales. Project coordinator would also have to manages training schedule postings, registration, location and trainer logistics and all other duties associated with providing training for the Users of Bentley products. The Administrator interacts with external Users and internal Bentley groups which include but are not limited to: Professional Services, Sales Support, TSG and BI Sales.
Manages assigned projects start to finish using Bentley s project management tools and processes SAP, Project Index (project revenue forecasting),BSM (Bentley Solutions Methodology),and other Professional Services Automation tools such as Microsoft Project.
Acquires and manages resources for the deliverables on the project, interfacing with practice resource managers to ensure timely delivery of resources to support the project plan
Manages user relationship
Coordinates with members of the PSO (Project Support Office) for support (such as manual ordering, Learning Units, Invoice creation)
Manages financial aspects of projects, including Invoice Requests, revenue forecasting, and accruals/deferrals.
Works with internal and external stakeholders
Minimal travel required
Write short scopes of work, i.e. letter quotes
Manages Scheduled classes for assigned area, including project creation, course offering creation and maintenance, and schedule posting; student registration (confirmation, follow-up activities); capture of relevant data in Bentley s administrative systems (SAP, Bentley LEARN Server) including Account, User, Learning Unit, and invoice related data; ordering or printing of courseware and arrangement of delivery; organization of facilities for Users attending training courses and Instructors running training courses
Responds to incoming user inquiries via telephone or email, regarding course offerings and registration
Works with Training Sales Specialists to manage the training schedule in order to meet profitability targets
Performs other Institute related projects as assigned
3-4 Years of Demonstrable experience in a Customer Service role, preferably in a Services organization
BS Degree in Finance, Accounting, a technical field, management or equivalent working experience
Excellent oral and written communication skills
Strong interpersonal skills with drive and ambition.
Process oriented multi-tasking
Excellent analytical organizational skills
Self-starter with the ability to work well under pressure preferred
Experience Working In An International Organization Preferred
Good English and local language skills (written and verbal)
Good knowledge of Microsoft Excel and Word is required. Should be familiar with other Microsoft programs.
MS Project and SAP proficiency preferred