• Should have good Implementation experience on UCCE/PCCE Contact center and CUCM Telephony solutions.
• In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.
• At least handled 2-3 projects independently
• In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.
• Recording solution knowledge, preferably Calabrio AQM
• Troubleshooting experience on Finesse, PG’s.
• Experience with ICM / UCCE scripting utilizing Script Editor.
• Understand UCCE Database Schema and ability to use queries against the databases.
• Hands on experience on Incident & Change management process.
• Work with OEM for escalated cases.
• Good Team player and provide periodical knowledge transfer to teams.
• Should have good verbal and written communication skills.
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