The role of
the project manager is to lead a single large network project, or numbers of
smaller network projects and to take responsibility for the achievement of the
agreed goals and objectives.
The PMA is
accountable for managing all functions acting in the Quote To Bill chain. PMA
is responsible for:
• the proactive communication with
customer during the quote phase, including gathering requirements for CAT
• Proactive communication with internal
teams, including project kick off and during the delivery;
• Managing proactive communication with
customer during the delivery phase, when there are risks or possible delays and
including plan Customer Acceptance Tests for the project
• Order prioritization and ensuring
priority is respected during RFC delivery phase
• Management of the delivery plan at
the project level & planning until last site delivery
• Responsible of the resource staffing,
critical path and implementation risk management.
• Manage cost control during RFC
delivery phase
• Coordinate CAT execution once orders
are being delivered
Knowledge and abilities:-
■ Communicate, organize face to face
customer meeting
■ Manage a virtual team with specific
skills within the bounds of a project
■ Organize the delivery of a complex
service
■ Understand advanced networking
problematics
■ Speak local language for premium
offers delivery or English for default offers delivery
■ Produce high quality written
materials giving input to customer proposals. For example Project structure,
project Sdhedule/Plan, Service Transition Presentations etc.
■ Work in a virtual team environment.
Experience:-
■ Minimum of 4-6 years project
management experience in the telecom or IT industry managing external customer
facing projects.
■ Customer Service and
Telecommunications experience, highly desirable
■ Previous involvement in network
deployment projects.
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