Project Manager: India (Gurgaon) Location: India (Gurgaon)
Type: Permanent – Full Time
Team Lead, Client Services
The Project Manager is accountable for successful project execution and will collaborate with members of several operational teams and account management to ensure that the project objectives are understood by the team and are successfully delivered.
Project Managers are responsible for managing all aspects of sample management, survey programming, data collection and data management for assigned research studies while upholding the company’s standard of quality assurance through project lifecycle including all deliverables and communications. Project types are variable in size, length and complexity.
Successful project management requires that Project Managers develop strong working relationships with the client and key internal customers and organize and direct effective project teams for each study.
These include the following. Other duties may be assigned at the discretion of management in the context of the role:
Ensure clear communication among all groups involved in successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors and partners; and communicating project milestones to internal and external stakeholders. (25%)
Set up and implement strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope. This includes project delivery timelines; effective sample plans; identifying project risks and developing risk mitigation plans; and managing changes in project scope and providing alternate solutions. (25%)
Manage all post-delivery project needs including confirming project close with key stakeholders; preparing invoices; debriefs and creating rebound opportunities; and assuring client satisfaction. (25%)
Expand and leverage client relationships through understanding of client objectives; consultation during Sale’s Process; participation in Sale’s calls and meetings; understanding pipeline of existing opportunities and effective investigating and up-selling. (25%)
Education and Experience:
Bachelor’s degree in related field or equivalent work experience.
Minimum 2 years’ experience in business environment.
Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint.
Knowledge of SPSS, Decipher, ConfirmIt a plus.
Demonstrates highest level of ability in all aspects of communications: written, oral, listening and expressing ideas.
Excellent problem-solving ability.
Ability to analyse qualitative data.
Exceptional analytical, quantitative and deduction skills.
Team/ Independent Worker
Ability to work both effectively independently and harmoniously with a team.
Ability to build relationships and work well across functions.
Experience in a collaborative team environment, sharing workload and responsibilities.
Time & Project Management
Ability to lead, participate and manage large-scale projects.
Must be able to manage multiple assignments simultaneously with shifting priorities, deadlines and focus and have strong organizational skills.
Ability to prioritize and oversee multiple projects in a fast-paced environment.
Effective time management skills and ability to meet deadlines.
Business Acumen Skills
Understanding of business processes.
Demonstrates a strong customer orientation.
Demonstrate cross-functional knowledge and ability to thrive in a highly complex environment.
Demonstrates strong attention to detail.
Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled.
Maintains direction and focus through proactive planning and organized approaches to work.
Demonstrates poise and composure under pressure.
Communicates a “can do” attitude and positive outlook. Willing to pitch in and do more than is required.
Demonstrates initiative, resourcefulness and curiosity; asks “why?”
Conscientious, reliable, and punctual.
What We Can Offer
Competitive salary and bonus package
Career Development and Training Opportunities worldwide
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