IBM jobs - Project Manager

Introduction
As a Project Manager , you are responsible for Contract Management, Customer engagement, Mentoring the team [technical & PM related], Release management, Change Management, Retail operations roll out, New site roll out, Transition, Solutions & SoP Custodian, Training /Build and BaU management.
Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
If you thrive in a dynamic, reciprocal workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Your Role and Responsibilities

• Responsible to manage the contract, interlock with service lines/customers/vendors etc to ensure deliverables are met.
• Ensure SLA's are being met, Handle day-to-day operation for the retail outlet IT infrastructure and application related activities,
• Coordinate with Technical team for problem resolution, Drive incident Management & Helpdesk.
• Manage SLAs, Operation Review with Customer on day to day basic.
• Improve performance. Generate Reports.
• Ensure team adhere to defined policies & process.
• Be first Point of contact to Customer for Support & Escalation. Coordinate with Apps team, customer & field engineer for Apps & EOD process.

Required Professional and Technical Expertise

• Minimum 7+ years in IT sector with experience in Project management
• Experience in technical background with understanding and/or hands-on experience in Infrastructure support especially around Network Compute, Wintel, Storage and Backup management
• Solid organizational skills including attention to detail and multi-tasking skills, manages technical resources within budget and project schedule.
• Proficient in providing direction and technical expertise in design, development and systems integration
• Expertise in identifying pre-requisite manpower and devices requirements, effective planning along with IT resource availability

Preferred Professional and Technical Expertise

Bachelor in Computer Science / Information Science: BE/B.Tech (IT/CS/ EC)/MSC-IT/MCA

About Business Unit
At Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion. Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.