Project Support Analyst jobs in Gurgaon at Lucid

Lucid is a market research platform that provides access to authentic, first-party data in over 90 countries. Our products and services enable anyone, in any industry, to ask questions of targeted audiences and find the answers they need – fast. These answers can be used to uncover consumer motivations, increase revenue, and measure the impact of digital advertising. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices in Dallas, New York, London, Sydney, Singapore, Gurgaon, Prague, and Hamburg.
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The Opportunity

The Project Support Analyst is responsible for contributing to the Global Managed Services and Ad Effectiveness teams by providing task-based support during business hours and direct client coverage and project management outside of business hours. Individual responsibilities are to Identify strategies for automating and implementing efficient work management processes. Additionally, the Project Support team is expected to think critically and make suggestions to the Project Success team and/or clients, where applicable. This position plays a critical role in supporting the global operations and is expected to act as an extension of the Project Success team and service clients directly in some instances.
The Project Support team operates 24/7 across three primary shifts, with quarterly rotation:

APAC

EMEA

US
The task-based support role during business hours is the centralized training ground, whereas the weekend coverage team must be fully trained, and able to work autonomously, efficiently, and under pressure.
Responsibilities

Assess client needs and coordinate with internal teams and third-party partners to ensure client needs and project objectives are delivered successfully and on time
Utilize Lucid's proprietary software, marketplace, to design and implement sample plans for studies
Develop knowledge of the project management suite, marketplace
Proactively troubleshoot and propose actionable solutions
Successfully run a multitude of projects concurrently while ensuring a high level of quality across all studies
Develop a full understanding of the Market Research Industry and how Lucid can solve challenges using marketplace technology
Flexible for any working hours, particularly nights/early morning & weekends since we have US clients and have multiple shifts

Qualifications

Graduate, Post Graduate, Business/Economics/Statistics/MBA preferred
1-3 years of Project Management/Client Services experience in same industry
Ability to manage multiple projects and clients under tight deadlines
Strong work ethic with self-motivated mindset and drive to achieve revenue goals
Detail oriented, self-starter who is eager to learn new skills and concepts
High-energy with ability to work in a fast paced, dynamic and unstructured environment
Ability to successfully multitask and organize complex projects
Excellent written and verbal communication skills
Strong analytical and mathematical capabilities

Lucid's Hiring Commitment
We understand that many candidates may not be perfectly qualified for a job posting. Experience comes in different forms; many skills are transferable – and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a dynamic, collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is near the desired qualifications.

We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we're dedicated to adding new perspectives to the team.