Assists with and advises on the future customer demands trends giving direction on improvement for Vodafone Infrastructure
Management practices and procedures to support the achievement of the technology strategy Drives delivery of Vodafone Infrastructure Management requirements and initiatives through the identification of business requirements and IT database needs including coordination of security maintenance and utilisation Executes optimisation activities of the cost of the current infrastructure and connectivity needs Performs regular system reviews and resilience improvements in order to provide best customer experience on service
Maintains solid relations and works closely with Project Managers and Technology teams and acts as a point of contact in case of business impacting activities
Demonstrates solid communication skills managing vendors of assigned systems Reviews vendor incidents regularly and organises vendor meetings to ensure that all incidents are solved according to Service Level Agreements SLAs Uses best practice knowledge to keep the consistency in infrastructure compliancy to Vodafone Group standards Understands IT Network infrastructure challenges across firewalls file transfer protocols proxy servers data centres cloud virtualisation storage and backup areas
Understands the theories and practices across the service performance spectrum leading refresh and or decommissioning programmes that improve service availability effectiveness May provide informal guidance to junior staff Skills
Maintain and Repair Monitor and Diagnose Implementation and Integration NFV SDN Agile Incident Response Automation and Robotics Cloud