VR HR Solutions jobs - Quality Analyst - BPO
Quality Analyst - BPO
Fresher
3,00,000 - 4,00,000 Per Year
Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW
Read More...
Your Profile matches the job
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
Required Quality Analyst for a reputed BPO in Chennai.
Telecom / Banking / Insurance Domain preferable.
Fluent in Hindi QA / Trainer also preferable.
Audits calls and gives feedback to Ops Team and associates.
Should publish dashboards and reports to the Management team
Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and
individual level.
Performs monitors of customer care email responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.
Job Particulars
Education
Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW
Who can apply
Freshers
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
946043
Locality Address
Ashok Nagar
State
Tamil Nadu
Country
India
About Company
VR HR Solutions
Jobs By LocationVIEW ALL
Others also searched for
Active Jobs By Role
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles- Accountant |
- Architect |
- BPO / Telecaller |
- Tech Support |
- Content Writer |
- Fashion Designer |
- Data Entry |
- SEO / Social Media |
- HR / Admin |
- Engineer(Core,Non-IT) |
- Sales Executive |
- Management Trainee |
- Design / Animation |
- Teacher / Trainer |
- Delivery Executive |
- Chef / Cook |
- Counsellor |
- More Roles
Jobs By Cities- Ahmedabad |
- Bangalore |
- Chennai |
- Delhi |
- Hyderabad |
- Kolkata |
- Mumbai |
- Pune |
- Noida |
- Gurgaon |
- Chandigarh |
- Panaji |
- Patna |
- Bhopal |
- Ahmednagar |
- Bhubaneshwar |
- Pondicherry |
- Mohali |
- Jaipur |
- More Cities
Save & Update More
