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TAM HR Solution jobs - Quality Analyst- Insurance

Quality Analyst- Insurance

TAM HR Solution

location

experience

Fresher

salary

20,000 - 25,000 Per Month

qualification

BA, Other Graduate

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Posted: 5 Years ago

Views: 2

Applications: 0

Openings: 1

Job Description

Bachelors degree or equivalent
Good command in English & Hindi
Good command MS excel, create power point presentation
Previous experience in Life insurance sales role preferable
Demonstrated capacity for critical thinking and analysis
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
2-3 yrs of prior work experience in contact center

Job Responsibility:

Quality Audit Completion - Auditing the Random Sample Cases
Quality Audit Feedback - Providing feedback to the team on call quality and area of improvement
Error Reduction - Team to conduct a consolidated study from the audit feedback - Weekly
New Hire - Product Training for New Hires
Product - Process Updates
Refresher Trainings - post TNI/TNA -
PKT Management - Monthly
Error consolidation tracker (Maintaining error's tracker)
Escalation Management
Internal Audits

Job Particulars

Role Others

EducationBA, Other Graduate

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id86784

StateHaryana

Country India

About Company

Consultancy

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