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Lamros consultancy jobs - Quality Analyst- Insurance

Quality Analyst- Insurance

Lamros consultancy

location

experience

2 to 4 Years

salary

Salary not disclosed

qualification

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

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Posted: 4 Years ago

Views: 5

Applications: 0

Openings: 5

Job Description

Requirements:

Bachelors degree or equivalent
Good command in English & Hindi
Good command MS excel, create power point presentation
Previous experience in Life insurance sales role preferable
Demonstrated capacity for critical thinking and analysis
Strong work ethic, with the ability twork well both independently and within the context of a larger team-oriented environment
2-3 yrs of prior work experience in contact center

Job Responsibility:

Quality Audit Completion - Auditing the Random Sample Cases
Quality Audit Feedback - Providing feedback tthe team on call quality and area of improvement
Error Reduction - Team tconduct a consolidated study from the audit feedback - Weekly
New Hire - Product Training for New Hires
Product - Process Updates
Refresher Trainings - post TNI/TNA -
PKT Management - Monthly
Error consolidation tracker (Maintaining error's tracker)
Escalation Management
Internal Audits

Job Particulars

Role Others

EducationCertificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can applyExperienced (2 to 4 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id180911

Job Category Diploma

StateHaryana

Country India

About Company

Providing Job opportunities

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