Advanced Search
Enter skills or designation keywords
Enter valid location

Quality Analyst

Grassroots Bpo Pvt Ltd
0.5 to 2 Years
Posted on 16 Apr 19
Job DescriptionLast Date 15 Jun 19
  • Transaction Monitoring (Phone / Email/Chat)Giving feedback.
  • Metrics for performance measurement .
  • Should achieve monitoring target.
  • Adherence to feedback TAT / target.
  • Audit accuracy , QA quality score , Accuracy and timelines of reports
  • Prepare MIS/reports.
  • Performing training need analysis.
  • Process improvement.
  • Leading and participating in calibration sessions.
  • Improving performance through interventions.
  • Keep in touch with Customers and Processes through taking calls for stipulated amount of time Coach
  • Provide timely, accurate and effective feedback to Champion regarding job performance
  • Ability to work flexible hours if necessary (all shifts).

Job Type

Interview Type

Face to Face Interview

Company Description
We blend industry experience with strong domain knowledge, insights and industry best practices and “Smart Basics” methodology to deliver comprehensive and transformational solutions and services. The executive thought leadership team has a combined 200 + man-years experience in the industry which gives us the competitive edge in providing transformational industry specific solutions and consulting services.
Similar Jobs
2ASQUARE INFOTECH STUDIOS PVT. LTD.
0 to 4 Years
Last Date 05 Jul 19
SIMPLY PEOPLE - CLIENT

2.5 to 4 Years
Last Date 14 Jun 19
ELAGOON BUSINESS SOLUTIONS PRIVATE LIMITED

1 to 1 Year
Last Date 26 May 19
MITRS S K PVT LTD
Freshers
Last Date 06 Jul 19
TeamLease