Job Shop jobs - Quality Analyst

Opening for QA

1+ Yrs Exp with Inbound and Outbound process {Auditing}-'work from Home'

Job description :

Job Opening: - Audio Call Quality Jobs with Call Centre background
Qualification: - Graduation.
Experience: - 1 to 2 years in Inbound and Outbound process or in any International bpo
Nature

Job: Call Evaluation, Call Monitoring, Call Barging, Call Calibration, Conducting Quality sessions, Managing Escalations, Generating daily reports based on agents performance.Maintain working knowledge of quality standards.

Roles and Responsibility:
Audit Calls (Live, Recorded & Remote)
Achieve Call Audit Targets within timelines & share feedback on timely basis and ensure corrective actions are taken.
Document the Calls Audited in the defined Template & share Feedback with the Agents on timely basis and ensure corrective actions are taken.

Excellent communication skills in English
Worked on Focused Call Audits & proven track record in Quality Analyst profile.
Ability to draft & work on quality improvement plans
Ability to train and coach
Strong logical reasoning and problem-solving skills
Exceptional rapport building, active listening skills
Thorough understanding of the sales function
Proficiency in MS Office & Google Sheets.

Salary: 15,000.00 - 22,000.00 per month
Experience: total work: 1 year (Preferred)
Education: Any Graduate