Qdegrees jobs - Quality Analyst

Quality Analyst

Qdegrees

Bangalore

0 to1 Year

Salary not disclosed

Any Graduate

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Posted: 2 Years ago

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Openings: 1

Job Description

Salary range: 15,000 - 17000 in hand, along with PF,ESIC & Bonus (18,550k- 22000 CTC per month)
Salary date: 7th-10th of every month
Job Location: Bengaluru, Karnataka

Role Summary: Conducting calls & transaction based audits to gauze the process adherence/compliance and customer experience. Conducting analytics based on the overall interaction and audit sample. Preparing audit summary along with the findings summary with respect to different aspect of customer experience & compliance.

Responsibilities: The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and its resolution to identify process gaps. The QA is required to analyze reasons for customer calling the call center and suggest actions to reduce such calls & how was call handled by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts.

Experience: Fresher-1 years
Min Education Qualification: Any Graduate
Preferred Education Qualification: Any Graduate
Skills: Proficiency to work on computer (MS Excel)

Job Particulars

Role

Education Any Graduate

Who can apply Freshers and Experienced (0 to1 Year )

Hiring Process Face to Face Interview, Telephonic Interview

Employment Type Full Time

Job Id 1034276

Job Category BPO

Locality Address Bommanahalli

State Karnataka

Country India

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