We are hiring for our MNC client ....!!!

Designation - Quality Analyst

Experience - Need min 0-1 years of experience in Quality Analyst

Graduates only can Apply

Salary: 6.5LPA

Location: Coimbatore

Shifts: Rotational Shifts/ Rotational week offs

Notice Period: Immediate Joiners

Excellent Communication needed

Skills Required -

Should have knowledge in Service Desk and Infrastructure Support Operations

Should have analytical reasoning skills

Ability to create Weekly & Monthly Quality reports for the management review

Ability to analyze large amounts of data and draw out meaningful, actionable

summaries

Expertise in Microsoft Excel & PowerPoint

Collaborates well & Effective communicator at all levels

Should have effective coaching skills

Roles & Responsibilities -

Monitoring calls/ cases to evaluate domain knowledge accuracy and communication ability.

Provide regular feedback and coaching based on the performance, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever it’s required.

Responsible for generating daily, weekly & monthly reports for internal purposes.

Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.

Calibrate cases internally with the team to ensure minimum difference in the ratings.

Conduct regular huddles with the teams/ training batches to share client expectations and trends observed.

Performance data analysis for the team and chalking out improvement plans and executing the same, for bottom quartile.

Liaise with the customer counterparts, for any/all KT’s that happen.

RCA on Fatal Errors and provide inputs for further training needs.

Suggest Quality improvement plan.

Type: Full-time

Salary: ₹300,000. - ₹650,000 per year

Schedule:

Rotational shift

Education:

Bachelor's (Preferred)

Experience:

total work: 0-1 years (Preferred)

Work Location: In person

Diraa hr Services is human resources consulting firm primarily engaged in job placement, university internships and projects. Founded by professionals, the company is a leading provider of staffing services to major banks, insurance, BPO, IT/ITES, non-IT, engineering, research institutes and multinational corporations. Diraa is managed by a professionally trained and experienced consultant serving IT, ITES and non-IT staffing needs of multinational clients.

How We Work

We foster situations in which individuals have more choice and want to work with partners who can prove they have the contacts and skills that exactly match their needs. We at Diraa believe that we can help our colleagues, customers and employees to work better and live better.

Where Are We From

Our recruiting team has over 20 years of experience working across various industries such as Insurance, Banking, Manufacturing, Shipping, Logistics, Financial Services, IT, ITES, and Telecom.
Rich experience in working across industries.
Placed for a spectrum of functions. (Sales/Customer service/Operations/Analysts)
A vast database of professionals from across industries (Retail, Banking, FMCG, Telecom, OA etc.).
A client list that speaks for us.