VR HR Solutions jobs - Quality Analyst
Quality Analyst
1 Year
30,000 - 35,000 Per Month
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
Quality Analyst
Fluent in Hindi & English
Bpo Domestic Banking Process
CTC 4.2 LPA to 4.5 LPA
Work From Office
Location:- Chennai
Graduates Only
Candidate who have 1 year experience as QA or Trainer are Preferable
Candidates anywhere from India will to relocate to Chennai can apply
Responsibilities:
Fluent in Hindi & English
Bpo Domestic Banking Process
CTC 4.2 LPA to 4.5 LPA
Work From Office
Location:- Chennai
Graduates Only
Candidate who have 1 year experience as QA or Trainer are Preferable
Candidates anywhere from India will to relocate to Chennai can apply
Responsibilities:
Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and
individual level.
Performs monitors of customer care email responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.
Job Particulars
Education
Any Graduate
Who can apply
Experienced (1 Year)
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
946224
Job Category
BPO
Locality Address
Ambattur
State
Tamil Nadu
Country
India
About Company
VR HR Solutions
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