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VR HR Solutions jobs - Quality Analyst

Quality Analyst

VR HR Solutions

location

experience

1 Year

salary

30,000 - 35,000 Per Month

qualification

matching job

Your Profile matches the job

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Posted: 1 Year ago

Views: 1

Applications: 2

Openings: 1

Job Description

Quality Analyst
Fluent in Hindi & English
Bpo Domestic Banking Process
CTC 4.2 LPA to 4.5 LPA
Work From Office
Location:- Chennai
Graduates Only
Candidate who have 1 year experience as QA or Trainer are Preferable
Candidates anywhere from India will to relocate to Chennai can apply

Responsibilities:

Participates in design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to site management team.

Uses quality monitoring data management system to compile and track performance at team and

individual level.

Performs monitors of customer care email responses.

Participates in customer and client listening programs to identify customer needs and expectations.

Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for call center staff.

Provides feedback to call center team leaders and managers.

Prepares and analyzes internal and external quality reports for management staff review.

Perform other duties as assigned.

Job Particulars

Role BPO / Customer care

EducationAny Graduate

Who can applyExperienced (1 Year)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id946224

Job Category BPO

Locality Address Ambattur

StateTamil Nadu

Country India

About Company

VR HR Solutions

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