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Quality Analyst

Simply people - Client
2.5 to 4 Years
2,00,000 - 3,00,000 Per Year
Posted on 15 Apr 19
Job DescriptionLast Date 14 Jun 19

  • Our client is a reputed large ITes/BPO in India managing multiple verticals from multiple offices in India is looking for Quality Analysts to manage their Customer support operations in the Banking space. 
  • The work location is NOIDA expressway.
  • Cab facility from 7 PM to 7 AM available.
  • Point pick up and drop till nearest Metro station during 7AM - 7 PM
  • All fixed salary - no variable pay
  • Job Responsibilities
  • - Gives constructive feedback to associates and derive action plan
  • - Understands process/function goals and help the team to achieve them
  • - Completing Call Monitoring and Feedbacks as per SLA or Internally defined
  • - Conducting Calibration Sessions and initiating Action Plans for reducing Variance
  • - Ability to coach associates and peers on Quality tools pertaining to the project
  • - Is able to understand the impact of individual performance to meet / improve own targets
  • - Coordinating with the client on process related issues & updates
  • - Ensure Adherence To Process Quality SLA's
  • - Presents appropriate information in a clear and concise manner, both orally and in writing.
  • - Takes others- perspectives into account when communicating, negotiating or presenting arguments
  • - Adapts communication style to suit others
  • - Demonstrates high levels of integrity and personal standards in all work related situations
  • - Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
  • - Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
  • - Should have data analytical ability - Graduates
  • - 3+ years of experience 
  • - 2+ years of experience as a QA in (Customer sales and service training experience)Prior experience in managing and reviewing customer complaints
  • - Proficiency in English and Hindi in both, oral and written communication
  • - Basic knowledge of MS Office - word, excel and PowerPoint
  • - Proficiency in coaching CSRs
  • - Understanding of quality tools and methodologies would be an added advantage
  • - Graduates with 3+ years of experience in contact center.
  • - 2+ years of experience as a QA in (Customer sales and service training experience)Prior experience in managing and reviewing customer complaints
  • - Proficiency in English and Hindi in both, oral and written communication
  • - Basic knowledge of MS Office - word, excel and PowerPoint
  • - Proficiency in coaching CSRs
  • - Understanding of quality tools and methodologies would be an added advantage

Job Type

Interview Type

Face to Face Interview

Company Description
SimplyPeople set up with a vision to make a tangible difference to the Indian Talent ecosystem, is a fast growing  and a leading People & Talent Transformation advisory firm based in India  providing People Centric Business Solutions. Founded by Rajeev Narang in 2017, an accomplished Global HR transformative Leader with over two decades of vast industry experience in  building businesses and Human Resources functions.
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