Monitor calls as per the prescribed guidelines and as per the schedule |
Provide feedback to teams on the basis of their performance |
Conduct briefings for teams |
Conduct floor improvement activities on a regular basis |
Identify unethical practices/behaviour and highlight |
Inputs to be provided to meet the operational goals |
Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received |
Attend call calibration sessions |
Business Intelligence and Analytics |
Bottom Quartile Management |
Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines |
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.