IMSI jobs - Quality Analyst

Quality Analyst

IMSI
experience 3 to 4 Years
salary Salary not disclosed
Posted: 4 Years ago
Views: 0
Applications: 0
Openings: 1

Job Description

Quality Analyst

Locations:  Delhi NCR, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Mumbai, Kolkata

Qualification :10+2+3 (Graduate / Diploma )

Experience : 3-5 Years  

Job Description :

  • ITIL Certified
  • Conducts Call quality audits and  monitor voice calls  on daily basis.
  • Provides effective feedback to the service Deskteam team as per  findings.
  • Works in close conjunction with operations manager to ensure better quality delivery on an ongoing basis
  • To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
  • To identify training / coaching needs of the team members and provide the same to the Manager
  • To assist new members of the team by updating knowledge & bridge process gaps


Job Particulars

Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id258405
StateWest Bengal
Country India

About Company

We are innovative, knowledge and process-driven and enters each client engagement with the goal of building long term relationships and total client satisfaction on every project supported. IMSI excels in IT, Professional Staffing and Business Process Outsourcing (BPO) and Call Centers. Expert staffing resources have industry knowledge, 2-10 years of experience, certification and skills, are self-driven and have great teamwork and communication skills.
Specialties

IT / Telecom / Engineering Staffing, BPO/Call Center Facilities, Project Management

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