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Quality Analyst

18,000 - 25,000 Per Month
Job is expired
Posted on 27 Nov 18
Job DescriptionLast Date 26 Jan 19

Job Summary

  • The candidate will be responsible for conducting quality audits and maintaining various quality reports related to Call Centre .He should able to do add a value addition to the system.

Responsibilities and Duties

  • Need to do Quality Checks of Call Centre
  • Feedback delivery for Monitored calls
  • Conducting Quality Sessions for Training
  • Required to compile audit results of the team in excel.
  • calibration with floor supervisors/TLs
Desired Profile:
  • Should be familiar with Audit sheet (Critical & Non Critical Parameters).
  • Must be able to take initiatives basis the Quality audits and other data points.
  • Strong analytical Skills.
  • Good Communication skills.
  • Ability to lead associates and drive Quality culture on the floor.
  • Someone from Complaint specialist team is preferred.
Who should join?
  • A person who has knowledge about of MS Excel
  • A person who has an urge to make a career in a Quality Department.
  • A person who is a quick learner and wants to grab the new techniques of Quality Field.
  • A person who can approach towards analytical data and attention to details.

Job Type

Interview Type

Face to Face Interview

Company Description

STRATINSOL, an acronym for Strategic Infrastructure Solutions, is India’s only Complete Serviced office provider. The company was founded in 2009 to deliver strategic solutions to its clients hence helping them to achieve a competitive advantage in their business.

STRATINSOL team comprises of management and technical experts with a sound experience in various fields and geography. Prominent realtors Om Developers and Sincetele Info Solutions Pvt Ltd, a software company with its in house products forms the backbone of STRATINSOL.

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