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Bpo jobs - Quality Analyst

Quality Analyst

Bpo
location
Mysore
experience 3 Years
salary 25,000 - 35,000 Per Month
qualification
Any Graduate
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Job is expired
Posted: 11 Months ago
Views: 4
Applications: 3
Openings: 1

Job Description

Quality analyst ensure that agents provide quality service in line with organizational objectives.

Optimized quality assurance will increase agents’ efficiency through behavior modification, enhance the quality of service to customers and improve close rates. 

Minimum 3 years experience and graduation required. Sme can also apply. Candidates who worked as sme or sr associate with good knowledge of team handling can apply.

QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.

Evaluation forms are living documents and should not be set in stone. As the call center quality assurance process matures, improvements will be identified and the forms will evolve.

Job Particulars

Role BPO / Customer care
EducationAny Graduate
Who can applyExperienced (3 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1039302
Job Category BPO
Locality Address Mysore Fort
StateKarnataka
Country India

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Bpo
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