IGT Solutions jobs - Quality Analyst

Quality Analyst

IGT Solutions
experience 1 to 4 Years
salary 20,000 - 23,000 Per Month
qualification
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Posted: 3 Years ago
Views: 0
Applications: 3
Openings: 1

Job Description

Roles & Responsibilities:
  • Able to effectively meet contractual SLAs pertaining quality audit targets
  • Deliver feedback on all audited transactions within the specified timelines
  • Conduct Team briefings on product & process updates, performance, qualitative inputs, Accuracy, top errors identified through monitoring\
  • Lead calibration sessions with cross function teams to ensure quality standards are maintained
  • Perform regular hygiene checks to ensure specific abnormalities are highlighted to the internal team
  • Ability to coach at an advisor level & review performance on the end metric – CCR, C-SAT, Accuracy
  • Visual Management - Team wise daily and MTD scores on Quality, CSAT, CCR to help in identifying gaps in the Process or Technology & make recommendations to streamline the same.
Knowledge, Skills, Other Abilities:
  • Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).Strong supervisory skills with an eye for detail. 
  • Result Oriented.
  • Excellent written and verbal communication skills in English.
  • Sound knowledge of MS Office (Specially Excel, Word and PPT)Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.
Requirements:
  • Graduate
  • With at least more than a 1 year of experience as Quality Analyst in BPO handling a voice program
  • Flexible in shifting / rotational schedule 
  • Willing to work in Pune, Maharashtra
  • Can start immediately on October 19

Job Particulars

EducationB.Com, BCA, BE/B.Tech, BSc
Who can applyExperienced (1 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id455823
Locality Address Pune-Others
StateMaharashtra
Country India

About Company

IGT Solutions
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