Technotask Business Solutions Pvt Ltd jobs - Quality Analyst

Quality Analyst

Technotask Business Solutions Pvt Ltd
experience 1 Year
salary 20,000 - 23,000 Per Month
qualification
Job is expired
Posted: 1 Year ago
Views:
Applications:
Openings: 1

Job Description

Responsibilities:
Monitor and evaluate customer interactions, including phone calls, emails, and chats
Analyze data and identify trends related to customer interactions and quality
Develop and implement quality assurance processes and procedures
Conduct regular quality checks to ensure compliance with established standards
Provide feedback and coaching to agents to improve their performance
Work with cross-functional teams to identify and resolve quality issues
Develop and maintain quality metrics and reporting
Participate in process improvement initiatives to improve quality and customer satisfaction
Stay up-to-date on industry trends and best practices related to quality and customer service

Requirements:
Bachelor's degree in Business Administration, Quality Management or a related field
1 year of experience in quality assurance or a related field
Strong analytical and problem-solving skills
Excellent attention to detail and ability to multitask
Strong interpersonal and communication skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite and other relevant software applications

Job Particulars

Role 
Education BA, BBA/BBM
Who can apply Experienced (1 Year)
Hiring Process Walk - In, Face to Face Interview
Employment Type Full Time
Job Id 1673309
Locality Address Enikepadu
State Andhra Pradesh
Country India

About Company

Technotask Business Solutions Pvt Ltd
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