Technotask Business Solutions Pvt Ltd jobs - Quality Analyst
Quality Analyst
1 to2.5 Years
18,000 - 23,000 Per Month
Job Description
JD – Quality Analyst (QA)
QA roles and
responsibilities include call monitoring
and providing actionable insights. Through monitoring, a QA analyst gathers
information to improve agent Performance in the contact centre. As the QA team
monitors customer interactions, they use evaluation forms to capture insights
from these interactions.
· Conduct regular audits.
· Maintain working knowledge of quality
standards.
· Develop and perform quality test processes.
· Make recommendations.
· Create, review, and refine user experience
documents.
Skills Required-
· Excellent communication and written skills
· Total 2+ years of experience in a BPO.
· Experience as a QA for at least 1 Year.
· Undergraduate/Graduate in any stream.
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