Technotask Business Solutions Pvt Ltd jobs - Quality Analyst

Quality Analyst

Technotask Business Solutions Pvt Ltd
experience 1 to2.5 Years
salary 18,000 - 23,000 Per Month
qualification
Read More...
Job is expired
Posted: 1 Year ago
Views:
Applications:
Openings: 1

Job Description

JD – Quality Analyst (QA)

 

QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact centre. As the QA team monitors customer interactions, they use evaluation forms to capture insights from these interactions.

· Conduct regular audits.
· Maintain working knowledge of quality standards.
· Develop and perform quality test processes.
· Make recommendations.
· Create, review, and refine user experience documents.


Skills Required-

 

·         Excellent communication and written skills

·         Total 2+ years of experience in a BPO.

·         Experience as a QA for at least 1 Year.

·         Undergraduate/Graduate in any stream.

 


Job Particulars

Role 
Education B.Com, BA, BBA/BBM
Who can apply Experienced (1 to2.5 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment Type Full Time
Job Id 1674361
Job Category BPO , BSc/BCA/BBM
Locality Address Enikepadu
State Andhra Pradesh
Country India

About Company

Technotask Business Solutions Pvt Ltd
Active Jobs By Role
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

Quality Analyst at Technotask Business Solutions Pvt Ltd