JD – Quality Analyst (QA)
QA roles and
responsibilities include call monitoring
and providing actionable insights. Through monitoring, a QA analyst gathers
information to improve agent Performance in the contact centre. As the QA team
monitors customer interactions, they use evaluation forms to capture insights
from these interactions.
· Conduct regular audits.
· Maintain working knowledge of quality
standards.
· Develop and perform quality test processes.
· Make recommendations.
· Create, review, and refine user experience
documents.
Skills Required-
· Excellent communication and written skills
· Total 2+ years of experience in a BPO.
· Experience as a QA for at least 1 Year.
· Undergraduate/Graduate in any stream.
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.