Quality Analyst – BPO jobs - Mumbai - NPM Recruitment - 0.5 to 1.5 years of experience - 09 September 2025

Quality Analyst – BPO

NPM Recruitment
experience 0.5 to1.5 Years
salary 28,000 - 40,000 Per Month
qualification
Quick Apply
Posted: 9 Hours ago
Applications:
Openings: 99

Job Description

Job Title: Quality Analyst – BPO (Sales Experience)
Company: Call 2 Connect
Job Type: Full-time | Work from Office (Onsite)


Job Summary:

Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.


Key Responsibilities:

  • Monitor and evaluate inbound/outbound sales calls and processes.

  • Ensure compliance with quality and sales guidelines.

  • Identify training needs and recommend process improvements.

  • Provide constructive feedback and coaching to sales agents.

  • Prepare daily/weekly/monthly quality reports and audits.

  • Collaborate with team leaders and trainers to enhance agent performance.

  • Ensure customer satisfaction benchmarks are consistently met.


Job Particulars

Role  BPO / Customer care
Education 12th Pass (HSE)
Who can apply Experienced (0.5 to1.5 Years)
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 1791058
Locality Address Malad West
State Maharashtra
Country India

About Company

NPM Recruitment recruiting Quality Analyst – BPO Experienced(0.5 to1.5 Years) candidates candidates nearby Mumbai,.NPM Recruitment vacancies for Quality Analyst – BPO is recruited through Written-test, Face to Face Interview etc.
NPM Recruitment Company recruits a lot of Experienced(0.5 to1.5 Years) candidates candidates every year based on the skills. The candidates with 12th Pass (HSE) are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Mumbai, can apply for Quality Analyst – BPO position in NPM Recruitment. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the NPM Recruitment recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of NPM Recruitment and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of NPM Recruitment and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in NPM Recruitment and near your city and get a secured career.
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