A quality job description involves monitoring processes, inspecting products or services, and developing quality standards to ensure they meet customer expectations and company policies. Key responsibilities include identifying and documenting issues, providing feedback for improvement, and collaborating with other teams to resolve problems. Qualifications typically require strong analytical skills, attention to detail, and the ability to work with others to maintain high standards.
Key responsibilities
Monitoring and analysis:
Review business processes, system outputs, or customer interactions to ensure adherence to quality standards.
Inspection and testing:
Design and execute test plans (manual or automated) and inspect materials, equipment, and products to identify defects.
Documentation and reporting:
Accurately document findings, create reports on quality metrics, and track progress over time.
Problem-solving:
Identify deviations or gaps in processes and recommend or implement corrective actions.
Collaboration:
Work with teams such as development, operations, and support to resolve quality-related issues.
Process improvement:
Recommend and implement improvements to quality control procedures for greater efficiency and accuracy.
Compliance:
Ensure products and processes adhere to company policies and relevant industry standards and regulations.
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