Quality Sr Specialist II - Retail Customer Fulfillment
Req #: 190107358
Location: Bangalore East, KA IN
Job Category: Operations
Employment Type: Full Time
Job Description:
Validation on maintenance & closings performed on consumer and business banking accounts
Validation of various regulatory documents remitted to the customers
Expected to document the authentication steps for all the activities handled within team, review standard operating procedures on a periodical basis and ensue amendment process whenever required
Ensure that all witnessed defects are chronicled and conversed as per standard operating procedures
Required necessary follow up with the individual to ensure defects are fixed within stipulated timeframe
Ensure that all assigned activities are completed as per standard operating procedure and within the stipulated timeframe
Ensure all the reports are rolled out to management on time
Expected to perform root cause analysis on regular basis on the defects obtained by the team
Expected to meet all the goals/metrics defined for the process
Adhere to all the Audit/compliance policies applicable to process
Ensure all exceptions, involving deviation from Standard Operating Procedures or inability to process the work within turnaround time is escalated to supervisor/Manager
Qualification:
Graduates, preferably in Commerce - Preferably having first class pass percentage
Work experience 12-36 months, preferably in back office/financial service industry
Good working knowledge of all MS Office applications particularly Excel Soft Skills
Good verbal and written English communication skills
Effective time management skills
Customer Focus and Service Oriented mindset
Ability to collaborate, partner and work in a team environment
Aptitude for identifying Process improvement opportunities
Candidates should be flexible to work in night shifts (timings might vary according to process requirements)
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
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