Quality Sr Specialist II - Retail Customer Fulfillment
Req #: 190107358
Location: Bangalore East, KA IN
Job Category: Operations
Employment Type: Full Time
Job Description:
- Validation on maintenance & closings performed on consumer and business banking accounts
- Validation of various regulatory documents remitted to the customers
- Expected to document the authentication steps for all the activities handled within team, review standard operating procedures on a periodical basis and ensue amendment process whenever required
- Ensure that all witnessed defects are chronicled and conversed as per standard operating procedures
- Required necessary follow up with the individual to ensure defects are fixed within stipulated timeframe
- Ensure that all assigned activities are completed as per standard operating procedure and within the stipulated timeframe
- Ensure all the reports are rolled out to management on time
- Expected to perform root cause analysis on regular basis on the defects obtained by the team
- Expected to meet all the goals/metrics defined for the process
- Adhere to all the Audit/compliance policies applicable to process
- Ensure all exceptions, involving deviation from Standard Operating Procedures or inability to process the work within turnaround time is escalated to supervisor/Manager
Qualification:
- Graduates, preferably in Commerce - Preferably having first class pass percentage
- Work experience 12-36 months, preferably in back office/financial service industry
- Good working knowledge of all MS Office applications particularly Excel Soft Skills
- Good verbal and written English communication skills
- Effective time management skills
- Customer Focus and Service Oriented mindset
- Ability to collaborate, partner and work in a team environment
- Aptitude for identifying Process improvement opportunities
- Candidates should be flexible to work in night shifts (timings might vary according to process requirements)
- JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V