Trend India Business Centre jobs - Receptionist - Front Desk

Roles and responsibilities:

·         Receive training and perform duties in several departments such as Finance, Client Services, Sales, Operations and Data Solutions.

·         Learn various staff functions, including operations, management viewpoints and company policies and practices affecting each phase of business.

·         Meet performance (SMART) goals and objectives set by upper management and determined upon accepting position

·         Report on progress of goals and objectives

·         Observe experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties

·         Train in functions and operations of related departments to facilitate subsequent transferability between departments and provide greater promotional opportunities

·         Provide support as needed in the various departments, including reporting, data-entry, presentation creation, strategic planning, customer service as needed

·         Building long-term relationships with key clients.

·         Addressing customer concerns and complaints.

·         Creating sales plans to generate revenue with department heads

·         Create plans to address clients’ business needs

·         Advise clients on creating profitable processes

·         Schedule regular meetings with customers to ensure they are satisfied

·         Act as point of contact for complaints and escalate issues as appropriate

·         Help sales team up-sell or cross-sell services 

·         Ensure both the company and clients adhere to contract terms

·         Study competition to find new ways to retain customers

·         Collaborate with internal teams (e.g. sales, Admin, senior management) to address customers’ need