Kaleidoscope Life-Skills LLP jobs - Receptionist Front Desk

Responsibilities

·         Greet and welcome guests

·         Answer all incoming calls and resolve the queries.

·         Adhere to the Operations SOP.

·         Maintain the Service Standards as Defined for the Center.

·         Coordination and Support between Clinical Team and Clients.

·         Streamline Appointment Process.

·         Conversion and retention of Clients.

·         Maintain Records and Report’s.

·         Prepare outgoing mail by drafting correspondence, securing parcels etc.

·         Keep updated records and files

·         Ensure Feed Back System in Place.

·         Maintain Daily Appointment Status with Updates

·         Ensure all rosters are followed.

·         Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

·         Take up other duties as assigned (travel arrangements, schedules etc.)

·         Coordination for center activities.

·         Support in Seminars and workshops arranged in-house .

·         Maintain full confidentiality of Center Information.

·         Inform Management about any adverse events.

Requirements

·         Proven experience as front desk representative, agent or relevant position

·         Hands on Experience in dealing with Clients.

·         Familiarity with office machines (e.g. fax, printer etc.)

·         Knowledge of office management and basic bookkeeping

·         Proficient in English (oral and written)

·         Excellent knowledge of MS Office (especially Excel and Word)

·         Strong communication and people skills

·         Good organizational and multi-tasking abilities

·         Problem-solving skills

·         Customer service orientation