Fission Infotech jobs - Receptionist - Front Desk

Role and Responsibilities

• To answer calls professionally and provide the required information about the products/order.
• To maintain records of customer interactions and report them accordingly.
• To handle all the queries and the complaints of the customers and resolve any issues in a professional manner.
• To ensure that all the calls are monitored properly, queries are answered and problems are resolved in a timely manner
• To further refer any unresolved customer grievances or requests to specific departments for investigation.

• At least one-year relevant experience preferred
• Excellent communications skills.
• Basic telephone and email etiquettes.
• Good listener
• Good problem-solving skills.
• Ability to work under pressure.
• Good knowledge of MS Office for report generation.