Receptionist Front Desk jobs in Pune at QI Spine Clinic

Designation: Patient Relationship Executive / Medical Receptionist

Role & Responsibilities:

Handling the front desk of the clinic Setting appointments for the patients with the doctors
Consult blocks must allocated to the Doctors as planned by the Zonal Heads
Ensure every patient completes 3 appointments in a week (except in cases where prescribed otherwise)
Handling invoices, cash management and payments from patients.
Should be aware about reconciliation and opening and closing of accounts Maintaining excel reports for Payments.
Should be thoroughly aware about MS excel
Should be able to handle accounts and cash management.
Should be good in handling different modes of payments and maintaining proper data.
Complaint Management Reducing Cancellations and No-Shows through confirmation calls, rescheduling of appointments, follow-up calls, sms’, patient engagement
Raising the invoice and collecting the payments from the patients
Attending customer calls and providing them with the required information Greeting/ hospitality with patients;
Making conversations with patients to enable them get comfortable in the clinic
Doing follow-up calls, inquiring about their health when they are in the clinics, checking their feel about the treatment, greeting patients on their Birthdays, thanking patients who have referred other patients.
Contacting discharged patients for free follow-up visits Providing adequate but to the point information to the patients at the front desk
Share the Google Review link when the patient is in the clinic and politely get them to fill it
Approach happy patients (in-process/ discharged) to refer more patients
Ensuring the up-keep of the clinic (Cleanliness, basic hygiene); Housekeeping staff must be well-trained
Previous Experience: Minimum 1.5 years’ experience in handling the front office and Cash management (Healthcare industry).
Qualifications & Skills: Any HSC/Graduate Must know Microsoft Excel
Must have good communication skills Must be presentable
Must be able to work under stress Software Efficiency
Shift Timing: 8:00AM to 4:00PM and 12 Noon to 8:00PM, (should be flexible with the shifts)

QI Spine Clinic, India's first chain of clinics dedicated to Spine Rehabilitation by an expert team of Spine Specialists ranked #1 in 4 cities by Times of India Survey for 2 Consecutive Years 2018 in Mumbai, Delhi, Gurgaon, Bangalore and Pune.