A receptionist's role involves greeting visitors, answering phones, managing appointments, and handling administrative tasks. They serve as the first point of contact, maintaining a welcoming atmosphere and providing assistance to clients or customers. Strong communication, organizational skills, and a customer-oriented approach are crucial for success in this role.
Responsibilities:
Greet clients and visitors with a positive, helpful attitude.
Assisting clients in finding their way around the office.
Announcing clients as necessary.
Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
Preparing meeting and training rooms.
Answering phones in a professional manner, and routing calls as necessary.
Assisting colleagues with administrative tasks.
Performing ad-hoc administrative duties.
Answering, forwarding, and screening phone calls.
Sorting and distributing mail.
Hiring, managing, and developing the junior administrative team.
Provide excellent customer service.
Scheduling appointments.
Skills:
Consistent, professional dress, and manner.
Excellent written and verbal communication skills.
Competency in Microsoft applications including Word, Excel, and Outlook.
Good time management skills.
Able to contribute positively as part of a team, helping out with various tasks as required.