Take a call with customer and do the loan recovery on call, with the Regional language Kannada, Hindi, Telugu, Tamil, looking for the member with minimum of 2 language with English
Negotiating and convincing customers to pay their outstanding payments.
Convincing customer to pay their overdue payments.
Ensure daily follow-up from clients and maintain its.
Contribute to team efforts to accomplish results.
Process payment over calls, emails, and chat.
Prepare daily, weekly, monthly collection reports.
Identify compliance issue that requires follow-up.
Handle overdue accounts in the company.
Gives reminders of outstanding and unpaid long- overdue of chit payment to customers.
Respond to question and complaints from debtors.
Keeps record of new recovered debt and complete debt as well as people owing to the organization.
Skills:
Excellent verbal/non-verbal communication
Strong Negotiating skills