Relationship Executive - Hair Coach jobs in Mumbai at Traya

Your Responsibilities

To deliver world class service and go out of your way to find solutions and make our Traya users delighted in a fast paced, structured customer care environment.

Prompt with responses & give accurate solutions for our users over Emails & Calls with maximum customer satisfaction.

Regular follow-ups and build and nurture relationships to deliver quality service over Emails & Calls on every interaction.

To ensure complete ownership of customer Queries and guarantee end-to-end satisfaction with our services.

List down necessary information and suggest best solutions that benefit the customer keeping customer satisfaction, effectiveness, efficiency and quality on top.

Demonstrated consultative experience, ability to influence, resourceful

Gather relevant information from customers as required and update it accurately to facilitate the decisioning process

To collaborate with various teams within the ecosystem of Traya to identify optimal solutions for our customers.

WHO YOU ARE?

Very clear communication (Verbal + Written)

You are a team player.

You are patient and kind.

You are self-motivated.

You are challenge oriented and want to improve the process.

You are autonomous.

Quick problem solver, smart, and always up for challenges.

Vital and Responsible personality

You are versatile and can multitask.

About the Company:

Founded in 2019, Traya is one of Indias largest digital health-tech platforms for haircare and hair loss. Our mission is to use technology to scale healthcare solutions to 520M+ Indians that are suffering from hair loss with a holistic 360-degree solution, which includes clinically proven, doctor-backed medicines, access to Traya doctors, personal hair coach, customized diet plans, and more! Founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus, Traya sits at the forefront of the multi-billion-dollar haircare solutions category. Having raised institutional capital from marquee VCs like Fireside Ventures, Kae Capital, Whiteboard Capital, Traya has more than 2.5L+ customers, with a 93% success rate and 30% MoM growth over the past year.

Brand Vision & Philosophy:

Traya was created with a global vision to create awareness around hair loss, de-stigmatize it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients. We want to be synonymous with the term hair fall and hair care. We are building a brand that does not compromise on efficacy and is loved by customers.

The Traya Model:

Our secret lies in the power of diagnosis. Our unique platform diagnoses the patients hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track We're looking for a rockstar PR professional to help us in building our brand. We are seeking champions who are passionate about with compassion and dedicated to delivering exceptional customer experiences through both phone and email communication channels.